Santa Fe Floor Care

Natural Stone Stains Can Be Removed

The key to successfully treating natural stone stains is cleaning up any spills and treating any resulting stains as soon as you can. The best way to remove a stain on stone or other porous hard surfaces is with a poultice. A poultice is simply a mixture of a chemical or cleaning agent to break down the stain and an absorbent material to draw the stain out of the pores of the stone. You can purchase convenient ready-made poultices or create your own.

Before you attempt to remove a stain, be aware that a stain is a discoloration, but not all discolorations are stains.

A true stain is always darker than the stained material. If it appears as a lighter color it is not a stain, but either a mark of corrosion (etching) made by an acid, or a caustic mark (bleaching) made by a strong base (alkali). In other words, a lighter color “stain” is always surface damage and has no relation whatsoever with the absorbency rate of the damaged material—stone or otherwise. There is not a single exception to this rule.

Stone Stain Removal: The Poulticing Method

As mentioned above, a poultice is the combination of a very absorbent medium (it must be more absorbent than the stone) mixed with a chemical, which is to be selected in accordance with the type of stain to be removed. The concept is to re-absorb the stain out of the stone. The chemical will attack the stain inside the stone, and the absorbent agent will pull them both out together. The absorbent agent can be the same all the time, regardless of the nature of the stain to be removed, but the chemical will be different—in accordance with the nature of the staining agent—since it will have to interact with it.

To find out what chemical to use on your stain, see our Stain App.

Stone Stain Removal How-To Video

This video, produced by Surface Care, features Fred Hueston, Chief Technical Director of Stone & Tile PROS, at The Stone and Tile School demonstrating how to mix and apply a poultice for removing a stain from natural stone.


Please feel free to contact us with any questions you may have about removing a stain from your natural stone.

This is one of a series of articles written and published on behalf of Surface Care PRO Partners.

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19:58 07 Jan 25
Brian did a fantastic job. Looks new like the day we built our house. He was friendly and professional and I would highly recommend Santa Fe Floor Care to anyone!
Kenny K.
23:09 30 Dec 24
We’ve used these guys twice to seal our tile grout. Professional, reasonable in price, easy to work with.
Rachele B.
18:09 23 Dec 24
We’ve had Santa fe floors come do surface repairs a few times. They are quick, reliable, reasonable and have excellent customer service! I highly recommend them!!
andrew N.
15:21 13 Dec 24
I was absolutely blown away by the exceptional hardwood floor and limestone cleaning service I received from Sante Fe Floor Care for my new construction home. Rodrick, our technician, was not only incredibly knowledgeable but also incredibly professional and courteous. He took the time to explain the entire process, the type of solution they use, and the best practices for future maintenance.The results were nothing short of spectacular. My floors look brand new! The attention to detail and the care he took in cleaning every nook and cranny was truly impressive. I highly recommend Sante Fe Floor Care to anyone seeking top-notch cleaning services, especially for new construction homes. They exceeded my expectations in every way.
Candy C.
16:48 12 Dec 24
We have been using the services of Santa Fe carpet and floors for almost 10 years. We have always been very pleased with the results. The team does excellent work and I'm always very comfortable with them in our home. This visit included tile floor and grout cleaning, and the results were amazing. Thank you, Santa Fe for your excellent work and commitment!
Bo Z.
18:14 11 Dec 24
We recently used Santa Fe Floor Care to clean our tile floor and seal the grout. Both Roderick and Brian were very professional and did a superb job at a reasonable rate. I would highly recommend Santa Fe Floor Care.
Stefania Rigo de R.
20:21 07 Nov 24
Bryan was very professional. He called to inform me he was on his way. Arrived on time and answered all my questions in detail. The carpet had some heavy traffic areas the were quite dirty. They all came out and it looks and smells terrific. I also had grout cleaned and I am very happy with the work. A visible difference in the kitchen and bathroom. I highly recommend Santa Fe. I have used them for over 15 years and they are consistent in their high quality service.
Shannon A.
23:02 27 Sep 24
Very knowledgeable, professional and punctual! We purchased a nine year old home in Sun City, all tile floors with two carpeted bedrooms. The home had been well cared for but the floors needed attention. Mr. Young came out, measured everything and visited with us, made suggestions and then clearly explained the process. We received a very fair quote and all the work was done well within a tight time frame. The floors are stunning! He also did a lovely job on a huge, 40 year old wool oriental carpet. We highly recommend Santa Fe Floor Care!!!Mr. and Mrs. James Armstrong
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