Santa Fe Floor Care


Removing Urine Stains and Odors on Natural Stone

Urine accidents on natural stone in homes or businesses can cause staining and odor problems. Maybe your new puppy made a mess on your marble floor. Perhaps in front of the urinals in a business restroom the granite is stained and smells of urine. Whether it’s your puppy, poor aim, or some other cause, there are ways to remove these stains and odors. Here are some instructions for urine stain removal, and if odors linger after stain removal, we’ve also included instructions for urine odor removal.

The Chemistry of Urine

Urine is unique in that it is a substance that comes out of the body as an acid, and when it starts to dry, it becomes an alkaline crystal, which absorbs moisture. In the case of urine accidents, stains can grow as these crystals absorb moisture. If the stone is a polished marble or limestone, it can become etched due to the initial acid reaction, but it can also be etched from the strong alkali. If this is the case, the stone may need to be repolished.

Removing Natural Stone Urine Stains

Removing urine stains can be tricky and timing is everything. The quicker you can get to the stain the easier it will be to remove.

As soon as you can, blot the urine up with some dry paper towels. Do not wipe, since this will only spread the stain. Clean the stain with some dish soap and water. Mix about one teaspoon of dish soap in a gallon of water. Apply this solution to the wet area and allow it to sit for a minute or two. Blot the solution up and rinse with clean water. If there is still a stain, then you will need to apply a poultice.

Poultice To Remove Urine Stain

A poultice is a mixture you will create and apply to break down and draw out the stain from the pores of the stone.

What You’ll Need

  • Flour (use only white flour) or Diatomaceous Earth
  • Hydrogen Peroxide 20 Volume (available at most beauty supply stores or order on-line)
  • Plastic wrap (Saran Wrap or equivalent)
  • Plastic putty knife
  • Low contact painters’ tape
  • Mixing bowl or cup
  • Plastic or wooden spoon
  • Paper towels or a soft white cloth


  1. Wet the stained area with distilled water. Pre-wetting fills the pores of the stone with water and will isolate the stain and accelerate the removal by the chemical.
  2. Prepare the poultice. Take a small amount of flour and pour the peroxide into the flour and stir until you reach a creamy consistency.
  3. When you apply the poultice to the stain, be careful not to spill any on the non-stained areas. Apply the poultice approximately 1/4-inch thick and overlapping the stain area by about one inch.
  4. Cover the poultice with plastic. Use low contact painters’ tape to secure the plastic down and seal the edges. Do not use other types of tape, because the adhesive can damage the stone. It also helps to poke several small holes in the plastic so that the powder will dry out. Failure to do this may result in the poultice staying wet.
  5. Allow the poultice to dry thoroughly. This is an especially important step. The drying of the poultice is what pulls the stain from the stone into the poultice material. If the poultice is not allowed to dry, the stain may not be removed. Drying usually takes from 24 to 48 hours.
  6. Remove the poultice with a plastic putty knife. Rinse with distilled water and buff dry with paper towels or a soft white cloth. If the stain is not removed, apply the poultice again. It may take up to five applications for difficult stains.

Removing Natural Stone Urine Odors

Once the stain is removed, the urine smell may still be present. The nasty smell you may experience is the result of bacteria using the urine as a food source. So, to eliminate the odor, you need to kill the bacteria. Here is how to neutralize the odor:

There are numerous products on the market designed for eliminating carpet odors. These same products can be used for stone. Make sure the product is enzymatic. Many products will only mask the odor. Since you want to eliminate the odor, an enzymatic product is necessary.

What You’ll Need

  • Enzymatic carpet cleaner
  • Plastic wrap (Saran Wrap or equivalent)
  • Paper towels or a soft white cloth


  1. Spray the affected surface liberally with the cleaner using a pump sprayer or spray bottle.
  2. Cover with plastic for 1 to 2 hours to slow the evaporation rate and allow time for the first application to soak deeply into the stone.
  3. Note that as the first application of cleaner goes to work, the urine odor may intensify at first. This is typical with old or heavy urine deposits and indicates that the urine is being loosened and is rising to the surface.
  4. Remove the plastic and blot the floor dry with paper towels or soft white cloths. Expect the blotting towels or cloths to be colored yellow and smell heavily of urine. Dispose of the soiled towels or cloths.
  5. Reapply the cleaner. Allow to dry 1 to 2 hours. (In humid climates lacking AC, drying may take longer.)
  6. Continue to reapply as needed, with 1 to 2 hours drying time between applications or until the odor is removed.

The above processes are time-consuming but will be well worth the effort if done properly.

Urine Etch Damage on Natural Stone

It is possible in the case of polished marble or limestone that discoloration may persist despite your stain removal procedures. If the stone looks dull or has texture when you run your finger across the surface, then etching may have occurred. Sometimes, minor etch damage on stone with a polished finish can be removed using a marble polishing compound. For other finishes or deep etch damage, professional honing and polishing will be necessary. Your stone and tile restoration technician, who has the expertise to deal with this problem and can determine what needs to be done in your particular situation. Feel free to contact us for further guidance.

This article is one of a series of articles written and published on behalf of SurpHaces PRO Partners.

Do Certain Types of Carpets Attract Dirt?

Carpets and Dirt – What You Need To Know

When you are buying new carpet, the most appropriate choice is not always obvious. For some people, an inviting carpet with a good cushion and fuzzy feel is what matters most. For others who have well-trafficked flooring, a sturdy, soil resistant carpet is a higher priority. You might ask yourself, “Do certain types of carpet attract more dirt than others? The appropriateness of your carpet selection depends on the fiber material and cut pattern, as well as cleaning and care methods. Here’s what you need to know.

The Difference in Materials

Among the most popular carpet materials, synthetic fibers like nylon and polypropylene—a.k.a. olefin—are the top picks. They are both affordable and resistant to rot, mildew, mold, and staining. Olefin, however, is prone to accumulating oils, which can easily entrap dirt. If you have pets, this is something to consider.

For a low-traffic personal space, polyester is a perfect choice. It is stain resistant and comes in a variety of styles. Note that polyester wears down easily and can entrap dirt between its fibers.

If your budget allows, you can go with acrylic or wool for low-traffic areas. Acrylic has many of the perks of nylon with the added benefit of being electrostatic resistant—meaning it will not attract dust. Wool, while the softest and longest lasting, is the most susceptible to staining, mold, and mildew.

How Your Carpet is Cut

The pile type of your carpet, whether cut or loop, can influence how dirt settles on your carpet. Loop pile carpet is uncut, stain-resistant, durable and easy to clean, but soiling is more visible. On the other hand cut pile carpet can fray, mat, and is more difficult to clean, yet conceals dirt, making it appear clean for a longer period of time.

NOTE: The visibility of dirt is not a true indication of whether a carpet is actually dirty. Frequent vacuuming and regular, professional cleaning are always necessary to prevent damage from abrasives that may or may not be visible on the surface.

Carpet Selection Takeaway: Professional Cleaning Removes Dirt

If you want a soft carpet in a personal space, choose acrylic or olefin with a cut style that offers a soft, fleece-like feel. Is your carpet in a well trafficked area? Consider a loop pile and a synthetic material like nylon. Either way, remember that the choices you make can only give the impression of a clean carpet. Dirt will always accumulate, despite the material and cut type. Even if your carpet looks appealing, preventing premature wear through regular professional cleaning is the most essential decision you can make for maintaining the lifespan and cleanliness of your new carpet.

This article is one of a series of articles written and published on behalf of SurpHaces PRO Partners.